Date/Time
Date(s) - 12/05/2022
0 h 00 min - 15 h 00 min

Location:



The Chamber of Trade and Craft is organising the eHandwierk Day which will take place on 12 May 2022 from 15.00 CET (Event in French and German)

CUSTOMER EXPERIENCE RETHOUGHT – HOW TO ENGAGE TODAY’S CUSTOMER
Keynote:

The evolution of the customer journey in the craft industry
Speaker: Prof. Dr. Richard C. Geibel, Head of Studies & Professor, Hochschule Fresenius

Thematic workshops:
In our thematic workshops, we follow the different steps of a successful customer journey:

  • Gathering information about existing products and service providers
  • First contact with the company
  • After-sales service

More info and registrations here

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